Privacy Policy

Personal Watch takes your privacy seriously and is committed to protecting your personal information. We use the personal information that we collect from you in accordance with this Privacy policy.

Personal information when used in this Policy means information that can identify you as an individual or is capable of identifying you. By personal information we do not mean general, statistical, aggregated or anonymised information.

Your use of our services signifies your consent to us collecting and using your personal information as specified below.

If you feel that this Application is not following its stated policy, please contact us immediately using the methods provided below. Our Privacy Policy includes the following guidelines on the collection, storage, use and retention of your Personal Information:

Cookie Policy

A cookie is a piece of data stored on the user’s computer tied to information about the user. By using any of our applications or services, you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. “Processing,” means using cookies on a computer/handheld device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information, all of which activities will take place in South Africa. If you reside outside South Africa your information will be transferred, processed and stored there under South African privacy standards.

We allocate cookies during the registration process for our services. These cookies will hold information collected during your registration and will allow us to recognise you as a customer and provide you with the services you require. In the event that you do not want cookies, you can alter the settings of your browser to prevent automatic acceptance and to prompt you every time a cookie is sent to you or to allow you to choose not to receive cookies at all.

Information We Collect

We are committed to respecting the privacy of individuals and we recognise the need of people with whom we do business to have appropriate controls and protection of any Personal Information that you agree to provide us. Personal Watch collects minimal information from users. The information’s usage is detailed in this privacy policy. Email addresses and locations are kept confidential and are not stored, rented or shared with a third-party save for purposes defined in this policy.

User Provided Information

Our Application obtains the information you provide when you download and register the Application. Registration with us is optional. However, please keep in mind that you may not be able to use some or all of the features offered by the Application unless you register with us. When you register with us and use the Application, you generally provide;

  • your name;
  • email address;
  • user name;
  • password and other registration information;
  • transaction-related information;
  • information you provide us when you contact us for help;
    and information you enter into our system when using the Application, such as but not limited to contact information.
  • We may also use the information you provided us to contact you from time to time to provide you with important information, required notices and marketing promotions.

Automatically Collected Information

In addition, the Application may collect certain information automatically, including, but not limited to;

  • the type of mobile device you use;
  • your mobile devices unique device ID;
  • the IP address of your mobile device;
  • your mobile operating system;
  • the type of mobile Internet browsers you use;
    and information about the way you use the Application.

When you visit the mobile Application, we may use GPS technology (or other similar technology) to determine your current location in order to determine the city you are located within. We will not share your current location with other users or partners without your consent. If you do not want us to use your location for the purposes set forth above, you should turn off the location services for the mobile Applications located in your account settings or in your mobile phone settings and/or within the mobile Applications.

Our Use and Disclosure of Information

We respect our user’s’ privacy and will not use the information in ways other than specified herein, unless we are required to do so by law or we believe that it is in the best of interests for us to (1) protect and defend our and our general users’ rights, (2) prevent the misuse or unauthorised use of Personal Watch.

You explicitly agree that your personal information, including your location, may be made available to third parties when you use the Personal watch App– we will take reasonable care when and how such information will be made available, but you understand and agree to the fact that some information will be made available to third parties when you use the Personal Watch App e.g. when you activate an emergency – your contact details will be made available to an operator.

Data Retention Policy, Managing Your Information

We will retain User Provided Information for as long as you use the Application and for a reasonable time thereafter. We will retain Automatically Collected Information for up to 24 months and thereafter may store it in aggregate. If you’d like us to delete User Provided Data that you have provided via the Application, please contact us at the addresses below and we will respond in a reasonable time. Please note that some or all of the User Provided Data may be required in order for the Application to function properly.


We promote the individual’s right of access to personal information about themselves. We will provide access to information upon request. Access will be provided according to established procedures. With respect to our services, your personal location will be available for display if and when the software collects it.

Your Opt Out Rights

You can stop all collection of information by the Application easily by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile Applications marketplace or network.

Security Measures

We generally do not request sensitive information from our users. In addition to the direct care that Personal Watch takes, we are also working with our partner organizations (e.g. Google Play) that may, at some point, handle personal information gathered by us in the course of their relationship with and service to us. We have aligned our privacy policy with each third party partner to meet our standards of privacy, confidentiality, and security. All Employees and third party staff who in any way handle or manage Personal Information have acknowledged and agreed to adhere to this Privacy Policy, or one in alignment with this Privacy Policy, and the procedures that support it. Please note that the processing of all financial transactions, and the personal information associated with those transactions, is handled by our third party partners under the terms of their privacy policies (e.g. Google Play).


We are concerned about safeguarding the confidentiality of your information. We provide procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorised employees and contractors who need to know that information in order to operate, develop or improve our Applications. Please be aware that, although we endeavour to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.

Policy Changes

This Privacy Policy may be updated from time to time for any reason. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes. You are advised to consult this Privacy Policy regularly for any changes.

Contacting Us

If you have any questions regarding privacy while using the Application, or have questions about our practices, please contact us via email at or at